RESUME

CONTACT

mobile: 626 524 3532
email: katytsai@cmu.edu


Download Resume (PDF)



SKILLS

Methods


Conceptual Modeling
Contextual Inquiry
Customer Journey Mapping
Data Visualization
Experience Mapping
Personas
Low/High-Fidelity Prototyping
Scenario Development
Service Blueprints
Storyboards
Usability Testing
User Interviews
Wireframes
Videosketches

Technology


Adobe Creative Suite
Microsoft Office Suite
Apple iWork Suite
Autodesk Maya
ActionScript 3
HTML/CSS
Processing (Basic)
Javascript/jQuery (Basic)
SQL, Java, SQABasic, C (Basic)


AWARDS & HONORS

GSA Representative

Graduate Student Assembly (GSA) 2013

Represented CMU School of Design

Advertising Strategy

American Advertising Federation 2008

2nd at Regionals for AIM ad campaign

L’Oreal Brandstorm 2007

Branding and Product Development
National Finalist for Redken For Men global marketing and product strategy

EDUCATION

MDes in Interaction Design

Carnegie Mellon University

Expected Graduation in 2013

B.A. Practice of Art, Extensive Coursework in Computer Science

University of California at Berkeley

Graduated with Honors, 2008

Coursework in History of Renaissance Art

Florence University of the Arts

Summer Abroad 2008



WORK EXPERIENCE

Course Instructor

Carnegie Mellon University | Pittsburgh, PA | Jan 2013 - Present

Leading and instructing 25 students on basic interaction design principles in Interaction Design Studio, a required course for undergraduate students in the Human-Computer Interaction program

Teaching Assistant

Carnegie Mellon University | Pittsburgh, PA | Aug 2012 - Dec 2012

Assisted the course instructor, Peter Scupelli, in leading and facilitating Basic Interaction, a core class in the Interaction Design graduate program
Met weekly with 17 students to advise on project approach and concepts

Summer Design Associate

Adaptive Path | San Francisco, CA | Jun 2012 - Aug 2012

Conducted brainstorming workshops with a Fortune 500 retail client to design an omnichannel user experience strategy and deliver nine final concept sketches
Researched best practices to deliver a comparative assessment recommending interaction benchmarks for the 2014 redesign of the health enrollment process

Consultant, Business Technology Analyst

Deloitte Consulting, LLC | San Francisco, CA | Jul 2008 - May 2011

Earned promotion and highest year-end performance rating, top 15% of peer group of 28
Data-Driven Analysis. Conducted user requirements workshops with key client stakeholders to design and implement a global supply chain strategy
Impact through Technology. Captured financial data for litigation and analytics to mitigate risk in retail banking
Leadership, Teamwork, and Communication. Launched the Bay Area Mentoring Program and led the diversity recruiting effort in local college campuses for the Women’s Initiative (WIN)

Operations Analyst

Gap Inc. Direct | San Francisco, CA | Jun 2007 - Jan 2008

Designed benchmarking system to monitor site performance and product and marketing content
Delivered training materials on Gap’s online publishing and operations process

Junior Media Consultant

VSC Consulting | San Francisco, CA | Jun 2006 - Aug 2006

Developed client market research strategy and designed internal promotional media for distribution to over 5000 businesses and clients

Production Assistant, Marketing Intern

Berkeley Alliance | Berkeley, CA | Nov 2004 - Dec 2005

Produced and marketed the 2006 Berkeley’s Youth Services Directory pubication, boosting awareness by 200% and distributing to 13,000+ families and agencies